• How do I schedule an appointment?

    Our online scheduler is available 24/7.  You can use it to view our availability and schedule a session with any of our team members.
     
  • How long does a session take?

    A standard house listing with 25 pictures takes about 45 mins to 2 hours to photograph.  If additional services, lighting, or if the house is not show ready, the session may take longer.  I don’t take shortcuts or skimp on the effort I put into my work.  My clients have come to expect the level of service I provide, and I am very happy to do so.
     
  • How much do you charge per session?

    Please refer to our investment section for additional information.
     
  • How can I help my homeowner prepare for the session?

    Feel free to send out my guideline to help them get their home in show ready condition.
     
  • When can I expect to receive the photos?

    We understand that in real estate time is of the essence.  Our normal delivery time is within 2 business days, often the time is quicker.  Rush service is usually available when needed, you can select this option when booking your appointment online.
     
  • How do I make a payment?

    You can pay in full when you schedule the appointment, or you can have us charge your card at the appointment time.
     
  • How will I receive my photos?

    When your pictures are available, you will receive an email with details and a link to your online client portal which will contain your images.  You will then be able to select the images you like and download them directly.
     
  • When do I pay you?

    Payment is due on or before the session date.  You can pay anytime prior to your session, or we can charge your card on file at the time of the session. Pictures will not be available until your full payment is received.
     
  • I pulled pictures off the internet from a previous listing.  Can I use them?

    No, the images are the property of the photographer and the use of the photos is purchased as an agreement.
     
  • Will any changes need to be made to the photos before I post them to the MLS/FMLS sites?

    Your pictures will be ready to post or print when you receive them.
     
  • What is your policy around rescheduling?

    There are times when it will be necessary to reschedule, for example, due to inclement weather.  However, if a client requests to reschedule within 24 to 1 hours of the set appointment time, a $50 fee will be added to the session. If we arrive and the home is not ready to have pictures taken, or the property is not accessible, a cancellation fee of our minimum session fee ($185) will be charged.
     
  • Does someone need to be present for the shoot?

    It is highly recommended that the person of contact is on-site, or has recently been on-site to ensure that the property is photo ready when we arrive. If this isn't possible, access will need to be provided to the property, but it is not a requirement to have someone present during the shoot.  We do have Supra access, if this is needed please mention this requirement when scheduling the appointment. 
     
  • Will you Photoshop XXX out of the picture?

    Our standard editing process does not consist of removing or modifying undesirable permanent items from the photos.  I feel strongly that this would misrepresent the property.  We do remove photo imperfections such as light flares and possibly remove small items (such as a hidden toy under a bed, or a cord across the floor) that were missed during the process of preparing the home to be “show ready”.